Frequently Asked Questions
Are the hand sanitisers still in stock?
Unless the website states that they are out of stock on the product page, yes they are in stock and available.
How come you have stock and nobody else does?
This is because we are the manufacturer of all our products. Skin Nutrient is owned by the Australia Health Research & Development Group Pty Ltd. Our manufacturing facilities are based in Brisbane.
What is the percentage of alcohol in the hand sanitisers?
70% Ethyl Alcohol
When will my order be processed?
Due to due to a high volume of orders, please allow 3-5 days to process orders. If your order is not cancelled, please stay put.
Why haven't I received a tracking number yet, does this mean my order is cancelled?
No, this does not mean your order is cancelled. Due to the high volume of orders we are receiving, it is simply taking us longer to process your order.
Why isn't my sign up discount code working ??
Please allow 3-5 days for your order to be processed, you will receive a tracking number once the order has been shipped.
The promotional code you are trying to use has expired. We are not offering any discounts at this stage. To stay notified, please join our mailing list and we will send you updates about our new product launches and sales.
How long will it take to ship my order?
Tracked orders take approximately 2-7 business days to arrive.
However, due to receiving a high volume of orders, please allow 3-5 days to process and send your order. If your order is not cancelled, please stay put.
Shouldn't my order include free shipping if I spend over $99?
We no longer offer free shipping because of the large quantities of hand sanitiser being purchased. Due to the flammable nature of hand sanitiser, we must adhere to strict courier safety instructions. This costs our business a lot more to ship your products. Thank you for your understanding. If you have any further questions, please contact our customer care team: firstname.lastname@example.org
Shipping rates are calculated per region.
Shipping to QLD, NSW, ACT, VIC: $15.00
Shipping to SA and WA: $25
Shipping to NT & TAS: $35